2.4
  • Price1 votes
  • Lack of customer service1 votes
  • Quality of product1 votes
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  • Mar 12
  • Landscaping and Gardening
  • Broken Arrow, Oklahoma
  • Vacuum Blower
  • 8
  • REVIEW RATING 4/5

Ordered your leaf vac lady fall. I wrte you on the difficulty, may I say impossible , to remove the leaf bag for emptying . I encountered the same problem again today. I'm not sure any woman other than an Amazin could do so. Emptying the bag while it is still attached is very difficult . I suggested some sort of lever release might be preferable . Too late to help me but would help other... Read more

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  • Feb 04
  • Equipment
  • Eastpointe, Michigan
  • Snow Blower
  • 33
  • REVIEW RATING 3/5

I purchased a WORX Snowblower in late 2013 and operated the unit with recommended gauge extension cord. After just three uses, the unit shorted out at the switch control on the handle. It completely burned off the cord coming from the unit going to the extension cord. I called WORX and they sent a replacement. I used it three times after that and then again this year three times. Super Bowl... Read more

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  • Sep 24, 2014
  • Appliances and Electronics
  • Unreceivable Merchandise
  • 76
  • REVIEW RATING 4/5

Order Number RWD-340679812, of 12Sep.'14 ... received assigned Tracking Number 9274897642163823507292. Checked tracking number 22Sep.'14 ... no record could be found regarding the aforementioned tracking number. Please check and advise updated status of this shipment ! This is my second request for merchandise ordered and not received. Would appreciate your immediate attention to this matter... Read more

Was this review helpful? 1 1
  • From mobile
  • WORX
  • Sep 21, 2014
  • by anonymous
  • #536802

I recd things I didnt want. Called they were to send labels. They changed my address and had sent to wrong place. Called again and as of a week ago I still dont hv the label. They are liars. I cannt get credit til they get it back. yes I am pissed. Add comment

  • Sep 05, 2014
  • Appliances and Electronics
  • Nelson, British Columbia
  • Online Order
  • 56
  • REVIEW RATING 4/5

Website shows replacement spools but can't order -- Canada site......how to order or have we been had? Would like to hear from company......no contact by e-mail. Phone only----and not toll free! Is anyone else from Canada trying to order free replacement spools an getting as frustrated as this buyer? Would appreciate any help in regards to solving this problem. Are there any other issues that... Read more

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  • Aug 01, 2014
  • Appliances and Electronics
  • Depew, New York
  • Bad Customer Service
  • 226
  • REVIEW RATING 4/5

I called on a Saturday and ordered the aerocart and trimmer, using the payment installments. I was told it would ship on Mon or Tues. I looked at my bank account on Monday and saw they charged me 39.99, 53.01, and 212.00. I tried to call right away but their crappy customer service isn't open til 9. I called at 9:02 and was told the orders already shipped and that I ordered 2 of each. After... Read more

Was this review helpful? 1 3

  • Jul 28, 2014
  • Appliances and Electronics
  • Aerokart Cart
  • 211
  • REVIEW RATING 4/5

Ordered the Aerokart cart for my husbands birthday on July 9 2014 and I paid extra for faster shipping and I have yet to get it . I was sent an email onJuly 16 saying my address wasn't right. I have since sent 3 emails confirming my address. Haven't heard anything back yet. When I call customer service all I get is automated service. What the heck ? I am very unhappy about this and I feel... Read more

Was this review helpful? 2 0

  • Jul 15, 2014
  • Appliances and Electronics
  • El Monte, California
  • Worx Vac Blower
  • 375
  • REVIEW RATING 5/5

nothing really bad with it, im actually happy with the way it works so far only used it 4 or 5 times within 2 months since i bought it and works good (SO FAR). My issue is that im trying to mainly purchase american made tools and not chines. I purchased the worx air through the phone wile there commercial was on, when i spoke to the rep. he provided a lot of info, but when i asked him where was... Read more

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  • Jul 07, 2014
  • Appliances and Electronics
  • Jawsaw Extension
  • 142
  • REVIEW RATING 4/5

Ordered the JawSaw for my husband for Christmas 2013. Just tried to use the "extension" this past weekend and low and behold, we were sent an extension for a paint roller!! This extension is simply a pole with a screw adapter on the end. How in the world - why in the world did anyone send this piece of junk to us?? I should have checked the extension when it finally arrived the middle of... Read more

Was this review helpful? 2 2

  • Jul 03, 2014
  • Customer Service
  • Highland Township, Michigan
  • Worx Customer Service
  • 158
  • REVIEW RATING 4/5

It is sad to say this will be first and last time I attempt to order anything from WORX/Positec Tool Corporation. I ordered my Worx Aerocart on June 22 2014 on the internet. I received my order confirmation via email almost instantly. I then waited for the cart to arrive. After 2 weeks and no cart. I tried yes I said tried to contact someone in customer service (after being on hold for 3 hours... Read more

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