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2.0 Based on 18 reviews
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  • Customers like
    • Help line people are nice 1
    • Price 1
    • When it worked 1
  • Customers don't like
    • Lack of customer service 5
    • Quality of product 3
    • Just told me to buy another battery 2
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I purchased a Worx saw January of this year, first time I used it the blade guide snapped. I am trying to replace it either through the warranty or just pay for it as I can't use said saw without it, HELP PLEASE.i have tried to contact customer service number is unavailable, I have tried to purchase guide from numerous online outlets all to no avail, what use is a warranty when you can't utilise it, now I am thoroughly "PISSED OFF" please tell... Read more

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Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
1 of 6

The WG168 trimmer was bought in June 2015 from eBay, new in box with battery, charger and warranty form. It was a shock to read "made in China" but it worked although battery life was much shorter than advertised. Because the battery also got very hot, that made sense. However battery life is much shorter when the battery gets so hot so it was the first hint of a programmed failure. Less than a year after purchase, after a few uncanny and loud... Read more

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  • From mobile
  • May 03
  • #840562

Unable to stop a shipment that I ordered. Called supervisor and told it was shipped...but confirmed with Fed Ex it wasn't. Worx refused to cancel the order and was totally uncooperative. I was toldby Attorney General's Office in S. Carolina they need an address to file complaint. Worx has a PO Box. Unable to file a complaint.

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Very disappointed in my new trimmer and Worx! I upgraded hoping to have a better unit the auto feed and manual feed would not work they put you on hold and pretend to go to whse and get a unit to discuss together well that is BS mine was missing a spring so they sent a new unit and said they would send a fedx shipping label for return I have never rec label by mail at my request after a period of time I will be charged for 2 units. the second... Read more

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Resolved 100% FULL

Worx - Replacement Battery
1 of 2

I ordered a new battery for my mower and they shipped a charger for a different battery then they shipped a the right battery but it arrived damaged then they shipped the wrong battery and now the right battery came and it was damaged again. I tried to call them and the message is they open at 8 am EST on Saturdays. That is 9 am today as of 930 am they still say they are closed and to call back after 8am EST. Now I see on a different website... Read more

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Did not get a full refund when i returned my products in a timely manner. They held back a major chunk of my refund. NEVER buy from Worx again! Read more

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  • From mobile
  • Nov 17, 2015
  • #735793

120 blower not worth the price. My old electric craftmans did a much better job. Very dissatisfied.

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Have bought 2 weedeaters and 1 blower. Tools are good. Weedeaters are great but batteries arent worth a ***. They wont hold a charge and only good for a couple of minutes at most. Have tried calling to get batteries exchanged. All they want to do is sell me new batteries and string. String is cheap and wears out fast. Customer support is non existent. Calls go through one automation to another. Never got to talk to a real person. Read more

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Bought the tool in April 2013. Last summer the zipper broke and I called customer service. They replaced the bag. This summer the zipper broke in exactly the same place. Again called customer service and they wanted to charge $21.99 for the bag. I said since there was a 2 year warranty and I got a new bag last year, why would there be a charge. She said the bag is not covered under the warranty and it was replaced last year as a courtesy. I only... Read more

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  • From mobile
  • Sep 12, 2015
  • #698603

Yo whom It Kay concern my weedeater is not working pret tu upset pelase calle me repeat Customer 9043272352 Evelyn Gunn fordering love It Buy nerd Help!!!!

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