WORX Complaints and Reviews

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Main address: PO Box 681298 28216 Charlotte NC
866-354-WORX (9679), , http://www.worxyardtools.com/contact/
  • 55+3 mobile complaints
  • $4.9K claimed losses
  • $85 average
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  • Aug 01
  • Appliances and Electronics
  • Depew, New York
  • Bad Customer Service
  • 72

I called on a Saturday and ordered the aerocart and trimmer, using the payment installments. I was told it would ship on Mon or Tues. I looked at my bank account on Monday and saw they charged me 39.99, 53.01, and 212.00. I tried to call right away but their crappy customer service isn't open til 9. I called at 9:02 and was told the orders already shipped and that I ordered 2 of each. After... Read more

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  • Jul 28
  • Appliances and Electronics
  • Aerokart Cart
  • 46

Ordered the Aerokart cart for my husbands birthday on July 9 2014 and I paid extra for faster shipping and I have yet to get it . I was sent an email onJuly 16 saying my address wasn't right. I have since sent 3 emails confirming my address. Haven't heard anything back yet. When I call customer service all I get is automated service. What the heck ? I am very unhappy about this and I feel... Read more

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  • Jul 15
  • Appliances and Electronics
  • El Monte, California
  • Worx Vac Blower
  • 84

nothing really bad with it, im actually happy with the way it works so far only used it 4 or 5 times within 2 months since i bought it and works good (SO FAR). My issue is that im trying to mainly purchase american made tools and not chines. I purchased the worx air through the phone wile there commercial was on, when i spoke to the rep. he provided a lot of info, but when i asked him where was... Read more

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  • Jul 07
  • Appliances and Electronics
  • Jawsaw Extension
  • 50

Ordered the JawSaw for my husband for Christmas 2013. Just tried to use the "extension" this past weekend and low and behold, we were sent an extension for a paint roller!! This extension is simply a pole with a screw adapter on the end. How in the world - why in the world did anyone send this piece of junk to us?? I should have checked the extension when it finally arrived the middle of... Read more

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  • Jul 03
  • Customer Service
  • Highland, Michigan
  • Worx Customer Service
  • 67

It is sad to say this will be first and last time I attempt to order anything from WORX/Positec Tool Corporation. I ordered my Worx Aerocart on June 22 2014 on the internet. I received my order confirmation via email almost instantly. I then waited for the cart to arrive. After 2 weeks and no cart. I tried yes I said tried to contact someone in customer service (after being on hold for 3 hours... Read more

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  • Jul 01
  • Customer Service
  • Fort Myers, Florida
  • Lithium Battery
  • 97

I have had two worx trimmers, thinking the first one was a problem, (which it was)So I decided after a $100+ loss, I'd try the NEW and Improved 20v. lithium battery one, and guess what..that only lasted for a while. Not able to charge it, I thought it was the charger. Then I was told, it must be the battery.. Sound confusing?? So..I bought another battery. That too, decided to be unchargeable.... Read more

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  • From mobile
  • WORX
  • Jun 26
  • by anonymous
  • #502875

I'm having the same issue with the battery not charging. Worx has now disconnected their toll free 800 number. Not good for the consumers. Add comment

  • From mobile
  • WORX
  • Jun 20
  • by anonymous
  • #500314

I order a blower they sent me two of them & billed me twice now they won't answer calls or emails Add comment

  • From mobile
  • WORX
  • Jun 01
  • by anonymous
  • #492535

I have two worx. I have the WA3152 and the WA3512. Neither of these will hold a charge when they have been fully charged. I might get 1-2 minutes out of them. Add comment

  • May 16
  • Products
  • Kannapolis, North Carolina
  • Weeder
  • 1
  • 55

The string mechanism on the weeder just feel out and string went everywhere. I have called numerous times to WORX as well as emailed. I let them know its still under Warranty and provided them the product number they said could replace if I paid 20.00 shipping. I told them I paid enough money for a weeder that is still under warranty and noone seems to want to correct the issue without trying to... Read more

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