Impossible to cancel a Worx order once it is placed
I ordered a worx trimmer on 6/24/2012 and my order was placed on backorder for 15 days, so I tried to cancel the order. Impossible...After numerous calls I was told on 6/25/2012 that my order was cancelled.
I called to confirm cancellation and was assured my order was cancelled. On wed. 6/27/2012 I was notified that my order was shipped. So much for backorder.
Called customer again.(866-354-****) and was told it was too late to cancel, but they would send me a return label via email and issue my a refund ti my credit card. Neither happened.
I know I'm stuck with this because their return policy is more trouble than the product is worth. I will go on every complaint site and badmouth Worx on everyone of them I also filed a complaint with the FTC over WORX non existant cancellation policy.
Location: Waterbury, Connecticut
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I purchased Worx lawn Mower, Trimer and, a blower on the Worx website at 6: Pm. paid for it and received the order confirmation within seconds.
then decided to check the product I bought on eBay. within 30 minutes from receiving the confirmation, when I realized that been ripped off by Worx. I could purchase the same Items Direct from Worx on eBay for $110.Less Plus Free Shipping and Free Return. Now I am trying to contact Worx and cancel the order before it gets too late.
Sofar . had no luck. there is no option on their website for canceling the order.
I'm going to call them in the morning see what's going on? then I will write more about it.
How can a large company be so lazy and uncaring
I am having the same problem. Attorney General can't help because worx uses a PO Box. Scammed.
That is just awful. I'd also contact the BBB; they have an A+ rating w/them, and I'm sure they want to keep it. If you had ordered from Amazon, you could've cancelled.