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2.0 Based on 21 reviews
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  • Customers like
    • Help line people are nice 1
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    • When it worked 1
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    • Lack of customer service 5
    • Quality of product 3
    • Just told me to buy another battery 2
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Ordered the Tri-vac Leaf Muncher and it was in stock when I ordered. Two weeks later still has not shipped. I called WORX and was told it is out of stock. They never contacted me to let me know it was out of stock and that it would be another 2-4 weeks to get it. I requested that they cancel the order and was told it would be 5-7 business days to get the refund. It is amazing that this happens in 2016, we are not in the 1950's and have to... Read more

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I mulched 1-1.5 bags of leaves, then it stopped. Instructions say to unplug and nothing else. I unplugged and replugged and it still won't start. It was doing fine. I followed directions explicitly. The service department is inaccessible on weekends, so I'm up a creek without the paddle... xxx xxxx xxxxx xxxxx xxxx xxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx... Read more

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I purchased a Worx mower (Landroid) in April 2016. It has been an utter nightmare and I would tell anyone thinking of it don't purchase from Worx. They need to stay out of a battery operated mower business and stay with tools. They don't know how to deal with it. No dedicated service department, I never talk to the same person ever. After running for 15 months it started to randomly stop mowing on flat areas. It would just stop, and then shut... Read more

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Line continues to break!! Trimmer will not stay started!!! Cuts off and string does not feed without help!!!! Will try to obtain a refund? Will contact company prior to returning product!!! Was not convinced to purchase product; talked to a rep and became convinced! Product looked very convincing on t.v.! Worked like sh...t after purchasing. Can not understand why companies consistently project things that just are not!!!! Money is to... Read more

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  • From mobile
  • Jul 30
  • #891361

Product has never performed my fixed income deducted for product that has never perfomed at all. I purchased a new battery,as. Orded to!! Thank you for your concern!!

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This product has never performed for myself, the regular battery held no charge so of coursr I ORDERED THE MORE POWERFUL BATTERY HELD JUST A FRACTION OF A CHARGE TO PERFORM THE PRODUCT!!(NO PRODUCTION AT ALL I AM ON AN FIXED INCOME, WHAT A COMPLETE LOST OF MY HARD EARNED INCOME, I AM ASHAMED TO LET MY ADULT CHILDREN KNOW THAT I PURCHASHED THIS PRODUCT BECAUSE I WAS WARNED BY NOW DECEASED HUSBAND NOT TO PURCHASE THIS PRODUCT WHAT A PERFECT RIPOFF... Read more

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I purchased a Worx saw January of this year, first time I used it the blade guide snapped. I am trying to replace it either through the warranty or just pay for it as I can't use said saw without it, HELP PLEASE.i have tried to contact customer service number is unavailable, I have tried to purchase guide from numerous online outlets all to no avail, what use is a warranty when you can't utilise it, now I am thoroughly "PISSED OFF" please tell... Read more

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Worx tools are FRAUDS DESIGNED TO FAIL,  WG168 trimmer too.
1 of 6

The WG168 trimmer was bought in June 2015 from eBay, new in box with battery, charger and warranty form. It was a shock to read "made in China" but it worked although battery life was much shorter than advertised. Because the battery also got very hot, that made sense. However battery life is much shorter when the battery gets so hot so it was the first hint of a programmed failure. Less than a year after purchase, after a few uncanny and loud... Read more

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  • From mobile
  • May 03
  • #840562

Unable to stop a shipment that I ordered. Called supervisor and told it was shipped...but confirmed with Fed Ex it wasn't. Worx refused to cancel the order and was totally uncooperative. I was toldby Attorney General's Office in S. Carolina they need an address to file complaint. Worx has a PO Box. Unable to file a complaint.

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Very disappointed in my new trimmer and Worx! I upgraded hoping to have a better unit the auto feed and manual feed would not work they put you on hold and pretend to go to whse and get a unit to discuss together well that is BS mine was missing a spring so they sent a new unit and said they would send a fedx shipping label for return I have never rec label by mail at my request after a period of time I will be charged for 2 units. the second... Read more

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