Worx
Reviews and Complaints
Products are crap.
Terrible Reliability, online service sucks
Preferred solution: Let the company propose a solution
User's recommendation: Be warry of purchasing these products..
Info on late delivery
- Good trimmer
Preferred solution: Deliver product or service ordered
Repeat cjstomer specials
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany is impossible to get ahold of and doesn't value my time
- At first look seems to do a good job
- Light
- Product itself
- Horrendous customer service
- Miserable website
- Do not stand behind their product
Preferred solution: A way to contact WORX if I have a problem with their products.
User's recommendation: Buy somewhere else if you expect support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaTrimmer quit working.
User's recommendation: They are very professional and took care of my problem on the spot.
Terrible service
User's recommendation: buy from another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not forthcoming
- Very difficult to deal with
- Even harder speaking with customer services
Preferred solution: Full refund
User's recommendation: Maybe
Ask Abt a battery replacement
Free spools not shipped
User's recommendation: They do produce a fine product... just upset at the now customer service... in the end they did finally solve my request
They did refund
I never received the spools I ordered 1 month ago
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy anything from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived a email from Mauricio P. After I sent an email
To :Mauricio P.
Sent me this note I Dont know if he got it or not thank you
Dear Mr. Ramos,
Thank you for your email.
I apologize for the delayed response, we are experiencing larger than normal email volume. I am sorry that you are having trouble with the WORX battery. Please respond with answers to the troubleshooting questions below so that we can help solve the problem and point you in the right direction.
1.The lithium battery comes in several voltages - 18-volt, 20-volt, 24-volt, 32-volt, 40-volt, 48-volt, and 56-volt. You will see the voltage written on the top side of the battery.
Please specify which one you have, as well as the length of time that you have owned it.
2.What is the model number of your battery, beginning with WA?
3.When you put the battery on the charger, do you see a red light? Yes or No?
4.If yes to above, is the red light solid or flashing?
5.When you have the charger plugged in, with no battery attached what light do you see?
6.Alright, once your battery is fully charged, you will see a solid green light. I need to know how long your WORX Product lasts when the battery is fully charged.
7.Please provide the serial number of your battery. You will find this number on the bottom of your battery.
It is 12 digits long and starts with two-zero.
8.Provide your physical address where you receive US Postal Service, and also your contact phone number?
Once we review your answers, we will have sufficient information to determine whether or not you qualify for a replacement battery. We look forward to helping you solve your battery issue. Thank you!
Sincerely,
Mauricio P. My email is
To :Mauricio P.
Sent me this note I Dont know if he got it or not thank you
Dear Mr.
Ramos,
Thank you for your email. I apologize for the delayed response, we are experiencing larger than normal email volume. I am sorry that you are having trouble with the WORX battery. Please respond with answers to the troubleshooting questions below so that we can help solve the problem and point you in the right direction.
1.The lithium battery comes in several voltages - 18-volt, 20-volt, 24-volt, 32-volt, 40-volt, 48-volt, and 56-volt.
You will see the voltage written on the top side of the battery. Please specify which one you have, as well as the length of time that you have owned it.
2.What is the model number of your battery, beginning with WA?
3.When you put the battery on the charger, do you see a red light? Yes or No?
4.If yes to above, is the red light solid or flashing?
5.When you have the charger plugged in, with no battery attached what light do you see?
6.Alright, once your battery is fully charged, you will see a solid green light. I need to know how long your WORX Product lasts when the battery is fully charged.
7.Please provide the serial number of your battery.
You will find this number on the bottom of your battery. It is 12 digits long and starts with two-zero.
8.Provide your physical address where you receive US Postal Service, and also your contact phone number?
Once we review your answers, we will have sufficient information to determine whether or not you qualify for a replacement battery. We look forward to helping you solve your battery issue. Thank you!
Sincerely,
Mauricio P.
My Email is: cruz74379@***.com
To: worx@***.com From: cruz74379@***.com Sent: May 05, 2021 at 06:23 PM EDT Subject: Contact Form
Hi
1.18 volts
2.model number WA3152
3.Yes
4.Yes
5.Green
6. 10 to 15 minutes Or less at times
7.c1817a005
8.82 Goodwin addition dr Paris Ar 72855 4** **9 6767
Preferred solution: Help
Terrible customer services
Preferred solution: The return label for the defective mower.
Disappointed in Worx Shipping practice.
User's recommendation: Inquire about the shipping practice
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