Worx Phone Numbers and Emails

Toll-Free Number:

  • (866) 354-9679
Send Message

Customer Service:

  • (855) 279-0505

General Info:

  • (704) 599-3711

Legal:

  • (844) 883-2203
    Blue Ridge
  • (844) 883-2202
    Rockwell
  • (844) 883-2201
    WORX

Worx Emails:

Accessibility
Customer Service
Legal
Privacy Inquiries Blue Ridge, Privacy Inquiries Rockwell, Privacy Inquiries WORX
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Worx Customer Service?

Most Popular Number:

(866) 354-9679
Total calls: 1 876 Issues resolved: 96 Last call: Mar 27, 2024

What Is the Worx Customer Service Phone Number?

The experts are ready to answer your Worx lawn & garden and power tool questions. For Worx customer service, contact them via their toll-free number at 1-866-354-9679 or their customer service line at 1-855-279-0505. If you have general inquiries, use 1-704-599-3711. For direct sales, the dedicated number is 1-855-477-7361. The Worx Solution Center is staffed with experts ready to assist with all your questions related to the company. Customer service hours are Monday to Friday from 9:00 AM to 6:00 PM EST.

What Is the Worx Corporate Office Address?

The corporate office address for Worx is Positec Tool Corporation, 10130 Perimeter Parkway, Suite 300, Charlotte, North Carolina 28216, United States. If you need to contact the company through email, reach out to them at worx@positecgroup.com for general inquiries and at privacy@worx.com for matters related to privacy concerns. The Worx corporate address provides a physical location for contacting Worx at the corporate level, whether you have business-related inquiries, partnership proposals, or privacy-related concerns.

How Do I Contact Worx Support via the Website?

Users can access online support via the Worx website by utilizing their customer help portal. Visit the site and navigate to the "Support" section. Here, you will find various categories addressing specific needs, including order tracker, returns, refunds, product registration, and dedicated support for their robotic lawn mower. Before reaching out, consider exploring the Frequently Asked Questions (FAQs) section within the customer help portal. Many common issues and queries are addressed here, providing quick and efficient solutions without a phone call. The FAQs cover warranty coverage, manuals, and parts lookups.

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Contact Information

Worx Website:

Worx Help Center:

Corporate Office Address:

Positec Tool Corporation
10130 Perimeter Parkway Suite 300,
Charlotte, North Carolina 28216
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

Worx Customer Service Reviews

2.1 / 5
Poor
Guest-5256793
Order error
stars-rating stars-rating stars-rating stars-rating stars-rating
4.4

I ordered four 20V batteries that come 2 batteries in a pack. I only got 1 pack in my mail order.

There is no email to notify Worx of the error. You can only call a phone number to report the problem. I called the number and had a very pleasant customer service rep who took my info and within 5 minutes said "your order is being sent and should be received in 7-10 days".

It was great! Just make the call.

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Guest-4960581
Trim Line on lawn trimmer will not feed
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

My WORX Lawn Trimmer had a part that was broken. I called Customer Service, and talked to Christina Nedrow of WORX.

She was so helpful and nice. She was very patient in trying to help me find the part number, etc.. She then gave me a suggestion of what to do and to get back to her on her email at WORX. I did what she told me and she went the extra mile to help make the issue go away and me feel happy with WORX.

If anyone ever has problem and gets Christina at WORX Customer Service you will be treated like no other customer service department has treated you. Hats off to the company for having such a GREAT employee as Christina.

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How Good is Worx's Customer Service?

Sheana Sym
Sheana Sym
Feels Satisfied | Jan 05, 2024

I had a fraudulent charge on my bank account the same time as Worx was charging my account. I wan't to make sure worx was'nt blocked also.

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Shontelle Dob
Shontelle Dob
Feels Disappointed | Oct 31, 2023

The girl at customer service this time was excellent but earlier this spring the guy I talk to was not I’ve had several works weedeaters they’re great. I love them the first one I used for almost 4 years and never had any trouble too. It started acting up the motor and off so I bought a new one and now this is the third time I’ve had to order a line cutter And the guy in the spring gave me a real hard time saying that’s a wearable part I said that’s one of the few metal parts on it and then he told me well it’s back ordered will take care of you this time but no more so when I talk to the girl the other day She told me the same thing it’s a wearable part , but I’m gonna take care of you. Oh, but it’s on back order I said well that tells you one thing it’s not a wearable part it’s not customer error . It’s a manufacturing defect and because of this, I don’t know if I’ll buy another works product again , the guy across the street from a used his commercially and in three years he burned up three of them they sent three brand new ones to the guy . All I want is a damn little l line cutter with a screw and she says well it comes with the guard Which it should not that means to manufacturing defect that they have never fixed.

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Evea Aou
Evea Aou
Feels Satisfied | Oct 26, 2023

Every company needs more customer services reps like Paulette. She was so friendly and so very helpful. If I ever need to call again I hope I get to speak with Paulette. Thank you for being an awesome CSR. Please acknowledge her great job with either a raise or some kind of nice recognition.

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Twilla Vnu
Twilla Vnu
Feels Satisfied | Sep 25, 2023

Excellent

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Dayvion Xmm
Dayvion Xmm
Feels Satisfied | Aug 22, 2023

Very good experience

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Mercedez Rjb
Mercedez Rjb
Feels Satisfied | Aug 17, 2023

Keisha the representative was very helpful and friendly. She answered all of my questions

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Summary of Worx Customer Service Calls

2.5K TOTAL
CALLS
04:19 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Worx?

Product/ Service Question:

  • “Weed trimmer auto feed is not working”
  • “Need to order a part”
  • “Word nitro nailer not working”

Return/ Replace Question:

  • “Return item”
  • “Order replacement spools”
  • “Need my free for life replacement spools”

Request for Information Question:

  • “Question about billing”
  • “About my leaf mulched it just stopped working won't turn on the button to froze”
  • “Ask about product”

Shipping and Delivery Question:

  • “Where is myorder”
  • “Haven't received my package”
  • “My delivery was an empty envelope. There was no 20v Power share pro (WA3012”

Payments and Charges Question:

  • “Charger”
  • “Billing”
  • “I'm not getting my discount. I won't order until I do”

Activation/ Cancellation Question:

  • To cancel spools for life
  • “Asked for order to be canceled, now it's being shipped”
  • “Cancel order”

Staff Question:

  • “Why can't I dial your number and talk to a customer service representative”
  • “To speak to customer service”
  • “Customer services”

Account Question:

  • “Help logging in. Need to re order”
  • “Login problem”
  • “Weed whacker free string refills”

Refund Question:

  • “Haven't recieved my refund”
  • “I want my money back”
  • “No one answers, order duplicated and want refund for one but can't send back cause no poor customer service...and I live work products. Need return ship label proof of 3chats”

Website/ Application Question:

  • “Order online want to cancel”
  • “I can't seem to complete my order online”

Employment Question:

  • “No, I need the W2 tax”
  • “Filing for unemployment benefits”

Other Question:

  • “Need more spool cord for weed eater”
  • “Old order”
  • “Weed eater”

About

Summary

WORX is a manufacturer of electrical tools such as drills, saws, senders, screwdrivers, jawhorses and much more. It offers goods for home improvement in three categories: professional tools, do it yourself and lawngarden. Professional tools include not only powerful drills and angle grinders, but also sonicrafters and special Worx revolvers. Tools in category do it yourself are standard for any handyman, there you can find cordless tools and tools for woodworking, such as planers and routers. Tools for garden from WORX include such items as grass trimmers, lawn movers, hedge trimmers, shredders, blowers and electrical leaf mulchers. WORX provides its clients with the possibility to buy all its tools and spare parts on-line.

Worx reviews and complaints

Worx is ranked 120 out of 1819 in Equipment category

Area Served

USA, Canada

Payment Methods

MasterCardVISAPayPal

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