Contact Worx Customer Service
Worx Phone Numbers and Emails
(844) 883-2203Blue Ridge
How Good is Worx's Customer Service?
The girl at customer service this time was excellent but earlier this spring the guy I talk to was not I’ve had several works weedeaters they’re great. I love them the first one I used for almost 4 years and never had any trouble too. It started acting up the motor and off so I bought a new one and now this is the third time I’ve had to order a line cutter And the guy in the spring gave me a real hard time saying that’s a wearable part I said that’s one of the few metal parts on it and then he told me well it’s back ordered will take care of you this time but no more so when I talk to the girl the other day She told me the same thing it’s a wearable part , but I’m gonna take care of you. Oh, but it’s on back order I said well that tells you one thing it’s not a wearable part it’s not customer error . It’s a manufacturing defect and because of this, I don’t know if I’ll buy another works product again , the guy across the street from a used his commercially and in three years he burned up three of them they sent three brand new ones to the guy . All I want is a damn little l line cutter with a screw and she says well it comes with the guard Which it should not that means to manufacturing defect that they have never fixed.
Every company needs more customer services reps like Paulette. She was so friendly and so very helpful. If I ever need to call again I hope I get to speak with Paulette. Thank you for being an awesome CSR. Please acknowledge her great job with either a raise or some kind of nice recognition.
Very good experience
Keisha the representative was very helpful and friendly. She answered all of my questions
Very helpful and extremely nice
Summary of Worx Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Worx?
Product/ Service Question:
- “Product information”
Return/ Replace Question:
- “Replacement part”
- “Replacement part, line cutter”
Request for Information Question:
- “About my leaf mulched it just stopped working won't turn on the button to froze”
- “Question about battery”
Shipping and Delivery Question:
- “Haven't received my package”
- “Did not receive my orders!!!!”
Payments and Charges Question:
- “I'm not getting my discount. I won't order until I do”
- “ZBattery charger not working”
- “My batteryss not keeping a charge and I need it replaced broken”
Activation/ Cancellation Question:
- “Asked for order to be canceled, now it's being shipped”
- “Cancel order”
- “Help logging in. Need to re order”
- “Login problem”
- “Weed whacker free string refills”
- “To speak to customer service”
- “Customer services”
- “Need service on weed wacker”
- “Haven't recieved my refund”
- “I want my money back”
- “No one answers, order duplicated and want refund for one but can't send back cause no poor customer service...and I live work products. Need return ship label proof of 3chats”
Website/ Application Question:
- “Order online want to cancel”
- “I can't seem to complete my order online”
- “Talk to person”
- “Order parts”
WORX is a manufacturer of electrical tools such as drills, saws, senders, screwdrivers, jawhorses and much more. It offers goods for home improvement in three categories: professional tools, do it yourself and lawngarden. Professional tools include not only powerful drills and angle grinders, but also sonicrafters and special Worx revolvers. Tools in category do it yourself are standard for any handyman, there you can find cordless tools and tools for woodworking, such as planers and routers. Tools for garden from WORX include such items as grass trimmers, lawn movers, hedge trimmers, shredders, blowers and electrical leaf mulchers. WORX provides its clients with the possibility to buy all its tools and spare parts on-line.
Worx is ranked 117 out of 1405 in Equipment category
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