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Contact Worx Customer Service

How to Reach a Person at Worx

Verified Contact Information

Toll-Free Number:

  • 1-866-354-9679
Call Now
Send Message

Legal:

  • 1-844-883-2201

Customer Service:

worx@positecgroup.com

Legal:

privacy@worx.com
Privacy Inquiries
accessibility@worx.com

Worx Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Worx Phone Number
1 (866) 354-9679
Average Hold Time
00:01:32
Average Calls duration
4 minutes
Most Popular Worx Email Address
worx@positecgroup.com
Worx Live Agent Availability
10% of callers successfully reach a real person
Issue Resolution Rate
Low (15% reported full resolution)
View full overview

How to Contact Worx Customer Service?

The experts are ready to answer your Worx lawn & garden and power tool questions. For Worx customer service, contact them via their toll-free number at 1-866-354-9679 or their customer service line at 1-855-279-0505. If you have general inquiries, use 1-704-599-3711. The Worx Solution Center is staffed with experts ready to assist with all your questions related to the company. Customer service hours are Monday to Friday from 9:00 AM to 6:00 PM EST.

The corporate office address for Worx is Positec Tool Corporation, 10130 Perimeter Parkway, Suite 300, Charlotte, North Carolina 28216, United States. If you need to contact the company through email, reach out to them at worx@positecgroup.com for general inquiries and at privacy@worx.com for matters related to privacy concerns. The Worx corporate address provides a physical location for contacting Worx at the corporate level, whether you have business-related inquiries, partnership proposals, or privacy-related concerns.

Users can access online support via the Worx website by utilizing their customer help portal. Visit the site and navigate to the "Support" section. Here, you will find various categories addressing specific needs, including order tracker, returns, refunds, product registration, and dedicated support for their robotic lawn mower. Before reaching out, consider exploring the Frequently Asked Questions (FAQs) section within the customer help portal. Many common issues and queries are addressed here, providing quick and efficient solutions without a phone call. The FAQs cover warranty coverage, manuals, and parts lookups.

PissedConsumer Club

Contact Information

Worx Website:

Worx Help Center:

Corporate Office Address:

Positec Tool Corporation
929 Jay Street Suite 200
Charlotte, North Carolina 28208
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 6:00pm (EST)

More contact details

How Customers Rate Worx Support?

4.7 / 5
Good

Based on 3.2K calls to Worx customer support through PissedConsumer.com and 18 survey responses.

Total Calls
3.2K
Avg Call Duration
03:38
Issues Resolved
15%

Why Customers Call Worx?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 34%
  • Product/ Service 24%
  • Request for Information 13%
  • Return/ Replace 11%
  • Shipping and Delivery 10%
  • Payments and Charges 5%
  • Account 1%
  • Activation/ Cancellation <1%
  • Staff <1%
  • Website/ Application <1%
  • Questions About an Order <1%
  • Refund <1%
  • Employment <1%

Customer Inquiries & Issues

34%
  • "In need of free spools WA0010"
  • "Order spools and top"
  • "User manual instructions"

Product/ Service

24%
  • "Unable to connect to NTRIP server"
  • "Warranty issue"
  • "Work grass trimmer WG160. Don't use it much have other worx products. Did you have complaints about the line not feeding and if so, was there a new piece provided that conveniently lets out line?"

Request for Information

13%
  • "Question regarding hedge trimmer blades"
  • "Place order"
  • "Question about price"

Return/ Replace

11%
  • "Return"
  • "Trouble with the spool replacement s"
  • "Replacement part, line cutter"

Shipping and Delivery

10%
  • "Never received package"
  • "Where is my shoes"
  • "Lost shipment and nowhere on website to report call backs are received as spam calls- just want replacement of order"

Payments and Charges

5%
  • "Blower charger"
  • "Receipts"
  • "Extra charges"

Account

1%
  • "Knee string from a weed whacker."
  • "Need some string for my weed whacker"
  • "Need the spools for the Weedwhacker"

Activation/ Cancellation

<1%
  • "Cancel order"
  • "To cancel spools for life"
  • "Asked for order to be canceled, now it's being shipped"

Staff

<1%
  • "Customer services"
  • "Customer service"
  • "Why can't I dial your number and talk to a customer service representative"

Website/ Application

<1%
  • "App questions"
  • "Website is not allowing me to order spools"
  • "order 6 pack of string cuz can't order online"

Questions About an Order

<1%
  • "Orders"

Refund

<1%
  • "Refund"
  • "Haven't recieved my refund"
  • "I want my money back"

Employment

<1%
  • "No, I need the W2 tax"
  • "Filing for unemployment benefits"

Compare Worx Customer Service To

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Frequently Asked Questions

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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