I purchased the trimmer from Home Depot about 3 years ago. I also bought a blower online and 2 batteries, & extra spools.
All 3 batteries won't hold charge. I didn't know Worx had a recall on the batteries. After I found out last year, I tried to contact Worx. The representative was courteous, but at the end, I still did not get any replacement batteries.
I only used the trimmer maybe twice, blower few times (most times tried to test it out - because battery problems). They were expensive. Worx probably purchased the defective (fake) batteries from China without knowing.
We consumers pay the price. I really liked its light weight & cordless, but without a working battery, it's useless.
Monetary Loss: $200.