Worx - Replacement Battery

9 of 79 Worx reviews

Update added by user Jun 11

I finally received a working battery 3 weeks after the 1st one was delivered.That is 6 weeks after I first called.

N I have to take the 3 bad ones to the dump for proper disposal.

I must say that I really like the products they have.It is the customer service that I have a problem with.

Original review posted by user Apr 16

I ordered a new battery for my mower and they shipped a charger for a different battery then they shipped a the right battery but it arrived damaged then they shipped the wrong battery and now the right battery came and it was damaged again.I tried to call them and the message is they open at 8 am EST on Saturdays.

That is 9 am today as of 930 am they still say they are closed and to call back after 8am EST.

Now I see on a different website that they open at 10 am EST so that makes to 11 AM.Now I am going to try and contact the main office but can not find a number anywhere.

This review is a subjective opinion of a user.
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More Review Details

Website
Warranty
Ease of Use
Customer service
Staff
Value for money
Product or Service Quality
Style and Design
Price Affordability
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
More

  • What I liked
    • When it worked
  • What I disliked
    • Lack of customer service
    • Quality of product
    • Just told me to buy another battery

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
$130500
Product or service
Bad Customer Service
Review category
Appliances and Electronics
review #830839 by

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