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Worx - Horrible customer service.

I was on hold for 30 minutes with same stupid message repeating every 15 seconds and when someone finally answered they would hang up on me as soon i stated problem. RUN AS FAST AS YOU CAN FROM THIS COMPANY.
#1283142
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My two year warranty was up and the fuel pump cracked. I searched from Canada to England to Italy to Australia to China and no parts available. Today's WORX chainsaws do not have parts available. It is up to the manufacturer to say whether or not your product is...
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#1282523
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Hi, I bought the worx 14 inch lawn mower model number WD779 about a month and 1/2 ago well I notice the front wheel was wobbling so I turned it over and the wheel was broke I have wrote, to see if I could purchase a new wheel assembly they told me they don.t have any...
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1.4
I liked
  • Unprofessional
#1274640
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Worx - Blower order with extra battery

Order was incorrectly confirmed to include 2 chargers. Only need 1. Haven’t received order yet, don’t know if it was corrected. WBB
#1274176
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Worx - Order not received.

Why is worx #s in possibly to reach waiting over 2 hours, COME on Wtf
1.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1271771
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Worx - To order spools and a spool cover

Your company cant answer their phone after 4 hours dont know how you people can be in bussiness
#1268533
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Worx - Order error

Have made several attempts to contact customer service, all unsuccessful
#1268440
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Worx - Attempts to contact Worc

Placed an order 5/30 for a blower and an extra battery. Confirmation stated the extra battery plus a charger. Don’t need an extra charger as the blower comes with such. Order nos. 345082186 ,345079843. Have left callback twice, no response. Spent much time on hold. W. Bruce
1.0
Details
Customer service
#1268424
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Worx - PRODUCT THAT DOES NOT WORK!!!!

I bought a worx product and it did not work like ad. Called customer services. Company sent out a replacement that did not work either. Called customer services again to return both. Had to take one package to Fedex and the other to ups. Called customers services again to ask questions to find out they were also going to charge me for shipping again.
#1262793
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Worx - I had an order in for 10 to 15 days. Tried tracking again

Order damaged. Repl in 7 to 10 days. No expidited service offeredSad
#1251755
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