I had same experience the thing (blower 24v cordless) just died on me and no response from worx to anything.Calls emails etc.
went to lowes (great people) they exchanged it for Black & decker
36v unit ( same price twice as good,great battery life, quick charge, it is great, and black & decker always responds in a timely manner,have never had a problem with black & decker except with the 9.4v batteries and that was mostly my fault.
the blowers are so different its like night and day,one only did a part of the driveway and the other (B & D) does the patio,decks and the driveway.
Monetary Loss: $149.