The WG168 trimmer was bought in June 2015 from eBay, new in box with battery, charger and warranty form. It was a shock to read "made in China" but it worked although battery life was much shorter than advertised.
Because the battery also got very hot, that made sense. However battery life is much shorter when the battery gets so hot so it was the first hint of a programmed failure. Less than a year after purchase, after a few uncanny and loud noises the motor was stuck. On inspection (as electronics designer I'm qualified) the magnets were lose, one was broken, some were missing.
The "why" was discovered immediately: the plastic around the bearing (where the trimming wire is located) got worn out. The holder for that bearing should have been made from metal instead of from plastic because due to the large forces involved the event of the rotor hitting the stator magnets is guaranteed when using plastic. Hence I am convinced that technically, Worx tools are frauds, designed to fail. The only way a corporation can get away with that is a customer service set up to primarily blame customers and to use all legal loopholes available to avoid accountability.
The Worx customer "service" acted as expected: despite the availability of all required serial numbers that can easily be verified, this villainous corporation proclaims that nobody else but the eBay vendor is responsible and as could have been guessed, that vendor ( = Positec Worx) set up shop at eBay with a different ID, avoiding damage claims. Photos: pieces of destroyed magnet, red ring showing how much the plastic has worn out, carbon brushes showing the trimmer hasn't been used often.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $270. The author is overall dissatisfied with Worx and uploaded picture s. The most disappointing about worx wg168 string trimmer from Worx was most lousy engineering i ever met Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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